Popular Questions
We’ve answered some of the most common questions from our customers to help you shop with confidence. If you don’t find what you’re looking for, feel free to contact us anytime at team.icuriokids@gmail.com.
How long does shipping take?
All orders are processed within 1–2 business days and typically arrive within 4–7 business days, depending on your location worldwide, delivery times may vary. You will receive a tracking number by email once your order has been dispatched.
Is shipping really free?
Yes. We proudly offer free standard shipping on all orders. There is no minimum purchase required. The price you see at checkout is the final price no hidden costs or extra shipping fees.
Can I return a product if I'm not satisfied?
Absolutely. We offer a 30-day return window for unused and undamaged products in their original packaging. If you’re not fully satisfied, simply contact us within 30 days of receiving your order and we’ll assist you with a return or refund.
To begin a return, email us at team.icuriokids@gmail.com with your order number and reason for return.
What if my item arrives damaged or defective?
We take quality seriously. If your product arrives damaged or defective, please notify us within 48 hours of delivery. We will either send you a replacement or issue a full refund at no additional cost to you.
Are your products safe for children?
Yes. All of our products are made from child-safe, tested materials and are designed to meet safety standards in the EU. We carefully select and review every item to ensure it’s suitable for children and worry-free for parents.
Is payment secure on your website?
Yes. Our checkout process is protected by SSL encryption, and we use trusted payment gateways to process all transactions. Your payment and personal information are always safe and never shared.
How do I contact customer service?
You can reach our friendly support team at any time by emailing us at:
team.icuriokids@gmail.com
We aim to reply to all messages within 24–48 business hours.